Quick answer
You answer questions about your hair and history and add three scalp photos (front, top and crown). A dermatologist reviews your case, and you see their recommendation and the price before you decide whether to pay. Starting costs nothing, and some concerns need an in-person visit instead.
If you are thinking about getting help for hair fall, the first question is usually simple: what actually happens after I start? This article walks through the Elevren process from start to finish, so you know what to expect before you share anything.
Step 1: You complete the assessment
The assessment asks about your hair and scalp, your history, and any relevant reports you already have. You also add three scalp photos (front, top and crown) so the dermatologist can see your scalp. The photos are needed for the review, so you can save your answers and come back to add them when you have privacy. Share only what you are comfortable with elsewhere in the assessment. Our privacy policy explains what we collect and how it is used.
Step 2: A dermatologist reviews your case
Your case is reviewed by a dermatologist, not decided by a form alone. Dermatologists diagnose hair loss from history and examination, and order tests only when there is a reason to (AAD guidance). Your answers and photos help the dermatologist decide what to look at next. An automated overview may be prepared to help the team. It is not a diagnosis or a treatment decision. A dermatologist decides whether a treatment plan is suitable for you, and may recommend something different from what you expected, or may ask for more information first.
A review is not a promise of a diagnosis from photos alone. Some hair loss needs an examination or a referral, and the dermatologist will say so if that is the case.
Step 3: You receive your recommendation
If a plan is suitable, you receive a recommendation that explains what is included. Elevren has two plans, Core and Advanced Care. Both include a dermatologist's review of your case and a voice note from your doctor. You also get a diet plan adapted to home food, a monthly treatment kit delivered free of charge and a monthly review of your photos. Relevant blood reports are reviewed where needed. Advanced Care adds a live video consultation with your dermatologist every three months, a higher-strength formulation when your dermatologist judges it appropriate, and guidance for people thinking about a hair transplant or recovering from one.
Starting the assessment costs nothing. You see the recommendation and the price before you decide whether to pay.
If you decide to proceed, you pay online through Safepay, apart from Rs 450, which you pay in cash to the courier on delivery. The Rs 450 is part of the plan price. Delivery is free, and the shipping policy estimates 5 to 7 business days, or up to 10 for remote areas. You can cancel until your order is shipped. Current plan prices are shown on the homepage, and what hair loss treatment costs explains them month by month.
Please check the current price and what is included at checkout, because offers can change.
Step 4: Follow-up
Elevren plans include a planned review at three months, and earlier if a concern needs attention. Scheduled reviews are different from urgent care. If you have a sudden or worrying change, please see a doctor in person rather than waiting for a scheduled review.
What no assessment can promise
No assessment or treatment can guarantee hair regrowth. Hair loss has several causes, and the right approach depends on the cause. Some causes are not treated with a monthly kit at all. The purpose of the assessment is to find out which group your concern belongs to, and what the next safe step is. If your concern is patchy hair loss or shedding after pregnancy, read when shedding needs a dermatologist first.
Frequently asked questions
Will a real dermatologist look at my case? Yes. Your case is reviewed by a dermatologist before a recommendation is made.
Can I choose which dermatologist reviews me? Your case is reviewed by a dermatologist. We do not promise a particular doctor, so please do not assume a named dermatologist will review your case.
Who can see my photos? Your answers and photos are used for your assessment and clinical review. Authorised care team members can see them. Service providers that host our systems or prepare automated overviews may also process them. Our privacy policy explains what we collect, who can access it, that care records are kept for care and legal requirements, and how to ask for access or correction.
What if my case needs an in-person visit? The dermatologist will explain the next step. That may be an in-person referral, and an online plan is not suitable for every concern.
Next step
If you want a dermatologist to look at your hair fall, start your hair assessment. It is a review of your concern, not a commitment to buy. Starting costs nothing, and you see the dermatologist's recommendation and the price before you decide to pay.
Related reading
This article is general information about the Elevren process. It is not medical advice for your specific situation. Consult a qualified dermatologist for any medical decision.
